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Frequently Asked Questions

  • What printing services do you offer?

    Printing services can vary depending on the print lab, so we’re glad you asked! Our services include digital printing, large format, sublimation, and traditional photographic printing.

  • What file formats do you accept for printing?

    We accept a variety of file formats, including PDF, JPG, PNG, and HEIC. It's best to check what product we are printing so that we get the proper file for the proper item or order online and our system will convert the file to the correct format.

  • What is the turnaround time for printing orders?

    Our turnaround time can vary depending on the print item and the size of the order. Most orders are printed within a few days. We offer expedited services for an additional fee.

  • Can I mail in my film?

    Yes! Please fill out the form here.

  • What happens to my original photos, tapes, and memorabilia after begin transferred to digital media?

    Your originals will always be returned to you. However, it may not be necessary to continue storing the originals in their physical state. If you have multiple safe and proven backups of the newly digitized files – you can likely get rid of original media taking up space in your home.

  • My files are digitized on a USB drive. Is that the best place to store the files permanently?

    No. Any device we provide should not be considered permanent storage. Immediately copy your digital files to multiple secure locations. One example of this is on a shared cloud account, on a trusted computer, and with a family member. Label the thumb drive/DVD with the year or subject matter before storing it in a safe place. Keep one copy of the files off-site in case of fire or environmental catastrophe.

  • Do you sell Cameras?

    No, we do not sell digital cameras or lenses.
    We do sell single-use 35mm cameras and some film, and we have a limited stock of camera equipment (camera bags, camera batteries, lens filters, etc) on hand. Please call for details.

  • I have SO MANY photos that need digitizing! How can I reduce the number?

    Save money by curating your collection ahead of time. Only keep the very best photos. Be quick and decisive when choosing what to eliminate. Eliminate duplicate or similar shots of the same event. Toss prints with poor lighting, blurry focus, or insignificant subject matter.